• 25-OCT-2010

IBM and Mindshare Technologies Provide Analytics Software to The Hertz Corporation to Help Capture the Voice of Their Customers

IBM announced that The Hertz Corporation and Mindshare Technologies, a leading provider of enterprise feedback solutions, are using IBM analytics software to examine customer survey data including text messages to better identify car and equipment rental performance levels for pinpointing and making the necessary adjustments to improve customer satisfaction levels. Available material includes general views.