02-Feb-2017
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From the Cloud to the Tax Desk, IBM Watson to Help Tax Pros Maximize Tax Outcomes with H&R Block

IBM and H&R Block today announced a new consumer-facing technology at H&R Block retail locations that incorporates IBM Watson to enhance client experiences and help deliver the best outcome for each unique tax situation.​

The collaboration between H&R Block and IBM represents the first time Watson will be applied to tax preparation, enabling millions of filers to benefit from the industry-leading expertise of H&R Block's tax professionals, who will now partner with Watson to improve the client experience and aid in identifying credits and deductions.

The new solution relies on cloud-based Watson services to understand context, interpret intent and draw connections between clients' statements and relevant areas of their tax return.​​

Watson will work alongside H&R Block Tax Pros as they take clients through the tax return process, suggesting key areas where he or she may qualify for deductions and credits.

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